Terms of purchase

Who runs the walk

The ARTOURS walk is organised and sold by:

Owner

Greenia Brand, S.L.

Tax ID (NIF)

B44607083

Registered office

Vía de las Dos Castillas, 9, 28224 Pozuelo de Alarcón (Madrid)

Companies Register

Registro Mercantil de Madrid, tomo 44682, folio 1, hoja M-786918

Email

hola@antharia.es

What's included

A one-hour guided walk on foot through the Santa Cruz quarter of Seville, in groups of up to 8 people with a guide. Each participant wears a pair of glasses we lend them for the walk. The description of the walk on this website and in the booking forms part of these terms.

Price and payment

The price is the one shown when you book, per person and including VAT. Booking and payment are made through our booking platform, and the booking is confirmed when you receive the confirmation email.

If you cancel

You can cancel free of charge up to 24 hours before the tour starts, and we refund the full amount. If you cancel less than 24 hours before, or don't show up, there is no refund.

If you prefer, you can ask us to move your booking to another date, subject to availability.

If it rains or we cancel

If it rains, or if we have to cancel the tour for any reason beyond your control, we offer you another date or refund the full amount, whichever you prefer.

Right of withdrawal

As a leisure activity on a specific date, this purchase does not carry the 14-day right of withdrawal, under article 103.l of the Spanish General Law for the Protection of Consumers and Users. You do have the free cancellation up to 24 hours before, described above.

Minimum age

The minimum age to take part is 13.

Meeting point and punctuality

We meet in the Patio de Banderas, by the street lamp in the middle of the square, 10 minutes before the tour starts: handing out and fitting the glasses takes a moment.

The tour leaves on time. If you don't arrive, you are counted as a no-show and there is no refund.

The glasses

The glasses and equipment are lent to you for the walk and handed back to the guide at the end. We ask you to use them with care and follow the guide’s instructions.

Complaints

For any complaint, write to hola@antharia.es and we will reply as soon as possible.

Official complaint forms of the Junta de Andalucía are available to you: ask the guide, or us by email.

Governing law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction over any dispute.